Travelex Insurance Service Logo

Travelex Insurance Services is a leader in providing travel insurance. Whether you are traveling close to home or around the world, Travelex has a protection plan for you!

Traveling creates memories of a lifetime, and can also mean encountering the unexpected; ranging from an inconvenient flight delay to a cancellation for sickness, or a truly serious medical emergency. In today’s travel environment it’s increasingly important to protect yourself and your travel investment.



Contact Information

For use with these products: Travel Basic, Travel Max, Travel Select

Travelex Customer Solutions

  • Travelex Insurance Services
  • P.O. Box 641070
  • Omaha, NE 68164
  • Travel Insurance is underwritten by Transamerica Casualty Insurance Company, Columbus, Ohio; NAIC #10952.

Contact By Telephone
  • Customer Solutions Number: 1-800-228-9792
  • Hours of Operation: Weekdays, 9:00am - 8:00pm EST

Contact By Email

Travelex Claims

Contact By Telephone
  • Claims Customer Service: 1-866-968-2061
  • Claims Fax Number: 1-877-367-2496
  • Claims Hours of Operation:
    Weekdays, 8:30am - 8:00pm EST
To Download a Claim Form Visit:
Mail to:
  • Transamerica Claims Administration
    Travelex Claims Department
    4600 Witmer Industrial Estate, Suite 6
    Niagara Falls, New York 14305
Emergency Assistance Numbers
  • 24 Hour Emergency Assistance Numbers:
  • Inside USA 1-855-892-6495 (toll free)
  • Outside USA 603-328-1373 (collect call)

For use with these products: Travel Solve

For Questions Prior to Your Trip Start Date Contact:
In Case of Emergency While Traveling Contact:
  • Redpoint Resolutions:
  • Phone Number: 1-415-481-0710
  • Hours of Operation: 24 Hours a Day, 7 Days a Week