IMG - IMG Plans Impacted by Iceland Volcano
November 17, 2023
Regarding the recent volcanic activity in Iceland, IMG’s travel protection plans (including iTravelInsured plans) purchased prior to November 16, 2023, may provide coverage for benefits if travelers’ plans are affected by this natural disaster.
As of November 16, 2023, our travel insurance carrier partners consider this natural disaster a foreseeable event. Claims are not payable if a natural disaster is foreseeable prior to the effective date of the plan. Therefore, plans purchased on or after November 16 will not be eligible for coverage for losses due to this volcanic activity.
Customers should refer to their plan documents for complete terms and conditions as coverage may vary by plan and state.
If you have questions, please contact your IMG representative or the Sales Service Center at +1.317.655.9799 or insurance@imglobal.com.
GeoBlue - Important: Israel-Gaza Conflict Update
October 10, 2023
Important Update
We are aware of the events taking place in Israel and have been monitoring the impacts alongside our security partner, Crisis24 and want to assure you that we are here to support you in any way we can. The latest travel advisory update from Crisis24 is below for reference, along with additional resources and information.
Support for impacted members and administrators
Crisis24 Briefings
The following information has been provided by our security partner, Crisis24, and is current as of October 9, 1:13PM UTC.
Travelex - Terrorism declaration for Israel 10/7/23
October 09, 2023
In the wake of the unrest and Hamas attacks on Israel, our hearts and thoughts are with the many travelers affected by these events. Travelex Insurance Services Inc. is closely monitoring the situation and the coverage provided with our travel protection plans. We are reaching out to all Travelex partners and travel advisors with important information and clarification of our policy language.
Our underwriters, Zurich and Berkshire Hathaway Specialty Insurance (BHSI), have classified the events that occurred in Israel on Oct. 7, 2023, as a "terrorist act" or “terrorist incident,” depending on the policy language, with a foreseeability date of Oct. 7, 2023. Claims related to applicable policies containing the terrorist act/terrorist incident covered reason will be adjudicated on this basis and according to the specific policy’s terms and conditions. For coverage to apply, the terrorist act/terrorist incident must occur within 30 days of your departure or scheduled arrival.
For clarity, declaration of a terrorist act/terrorist incident may allow payment of trip cancellation/trip interruption benefits. The terrorism trigger is specified within the “Other Covered Events” language within each of the trip cancellation/trip interruption benefits or in a “Terrorist Incident Rider” attached to the policy.
Please refer to your state-specific policy for coverages and exclusions associated with terrorist acts/terrorist incidents and acts of war. Your policy must have been purchased prior to 10/7/2023 for coverage to apply.
Travelex will continue to monitor the situation, and we’ll update our recommendations as we receive information from our underwriters. Travelers with questions or concerns related to their plans should contact Travelex at the phone number listed on their policy. In addition, we encourage travelers to contact the travel assistance provider listed in their travel protection policy for 24/7 travel assistance services.
Seven Corners - Coronavirus Virus Disease 19 (COVID-19)
April 28, 2020
As a result of the ongoing and widespread effect COVID-19 has had on populations and health care systems around the world, our underwriters at Lloyd’s are changing the travel insurance coverage they provide.
On May 1, 2020, the plans listed below will include a new exclusion that will prohibit coverage for COVID-19. This change will not impact customers who are currently covered by these plans. They can continue to renew their coverage according to the plan requirements, and their current benefits and coverage will remain intact.
What plans are affected?
How are groups affected?
We will add the exclusion to groups as they are reviewed for renewal.
What does the exclusion say?
The new exclusion will be listed as the last exclusion in the plan document. It contains this verbiage:
Any claim in any way caused by or resulting from:
On May 1, we will launch the previously planned updates to Wander Frequent Traveler, Liaison Travel Medical, Liaison Student, and Liaison Express along with the addition of the new exclusion.
TravelSafe - Coronavirus Virus Disease 19 (COVID-19)
February 12, 2020
Coronavirus Virus Disease 19 (COVID-19) is the official name of the 2019/2020 coronavirus, as stated by the World Health Organization on Tuesday, February 11, 2020. Below, you will find coverage information regarding TravelSafe Insurance plans.
COVID-19 was officially declared a public emergency by the World Health Organization. While travel suppliers and airlines are trying to accommodate travelers, some delays and cancellations are inevitable. TravelSafe understands those with plans affected by the coronavirus will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.
The following are some general guidelines regarding the various coverages that may be available (items below are examples):
Trip Delay: Additional meal, local transportation and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 6 hours or more due to common carrier (such as airplane) delays or cancellations. Coverage may also apply due to quarantine. Additional covered reasons may apply. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.
Missed Connection – This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip if you miss your cruise or tour departure because you are delayed for three hours or more by a covered reason. Covered reasons can include a three hour delay of a common carrier (such as an airplane), or if you are placed in quarantine due to the coronavirus. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.
Trip Interruption – TravelSafe plans offer Trip Interruption coverage for your travel arrangements if they are disrupted and you must join your trip late, leave early, or return later than originally scheduled due to a covered reason. Depending on the TravelSafe plan, covered reasons to interrupt the trip can include: quarantine due to the coronavirus or a government-mandated shutdown of an airport or air traffic control system for reasons other than terrorism or an act of war. You may also be covered if you lose 50% or more of your scheduled trip duration due to quarantine because of the coronavirus or due to a common carrier (such as an airplane) delay. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call TravelSafe.
Trip Cancellation – TravelSafe plans offer Trip Cancellation of your trip if your arrival on the trip is delayed and causes you to lose 50% or more of the scheduled trip duration due to the reasons covered under the Missed Connection benefit. Covered reasons can include if you are quarantined and it results in you losing 50% or more of your scheduled trip duration or if a common carrier (such as an airplane) delay results in you losing 50% or more of your scheduled trip duration. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.
This information is a general overview of coverages that may apply if travel plans are impacted by the coronavirus. The coverage available for your trip will be based on the terms in your travel protection plan. Additional terms apply to all coverages discussed. Additional coverages may be able to provide benefits. Please refer to your plan documents to learn more or contact TravelSafe with questions. Agents are available 24/7 and happy to help.
iTravelInsured - FAA Emergency Order to Ground All Boeing 737 Max Jets
March 15, 2019
On Wednesday, March 13, 2019, the Federal Aviation Administration issued an emergency order grounding all Boeing 737 Max jets in the United States in response to the recent plane crashes in Indonesia and Ethiopia. Several other countries around the world have taken the same action.
Please refer to this position statement about potential coverage under iTravelInsured® products for members whose travel plans were or are affected by the FAA’s emergency order.
If you have any questions, please contact the Sales Service Center at +1.317.655.9799 or insurance@imglobal.com.
RoamRight - Agent Advisory: Travel Insurance Information Regarding Grounding of Boeing Max 8
March 14, 2019
On Wednesday, the FAA grounded all Boeing 737 Max 8 planes after crashes involving that model.
While airlines are seeing little to no delays or disruptions as a result of this grounding, we did want to answer some common questions about how this situation affects travel insurance coverage.
It is also important to note that coverages can vary from plan to plan and you should consult the policy for more detailed coverage explanations.
For those offering custom Arch RoamRight plans, it is especially important to consult the policy. If you have any questions about your custom product as it relates to the grounding, please contact us directly.
What coverage is available to those affected by the grounding?
Under the Trip Cancellation and Trip Interruption benefits, if a delayed arrival causes a traveler to miss 50% or more of their trip, they can be eligible for Trip Cancellation coverage if the policy features the following trigger:
"(n.) a cancellation of Your Trip if Your arrival on the Trip is delayed and causes You to lose 50% or more of the scheduled Trip duration due to the reasons covered under the Trip Delay Benefit."
Is this considered a "mechanical breakdown" as it relates to named perils in the policy?
No. As noted in the FAA's statement on Wednesday, these planes are being grounded out of an abundance of caution and not due to a mechnical breakdown.
Can travelers cancel over fear of flying resulting from these crashes?
"Fear" is not a covered reason for Trip Cancellation. This is true for most standard travel insurance policies. However, travelers who purchased the optional Cancel for Any Reason upgrade can cancel their trip up to 48 hours before their scheduled departure and have coverage.
Can a traveler have coverage for changing aircrafts once the Max 8 planes return?
No one can really say when the grounding of these aircrafts will be lifted. However, upon their return, there is not travel insurance coverage for those who want to change their flight plans to feature a different aircraft. Before the grounding, airlines were making accomodations for those who wished to fly on a different aircraft, and this may carry over once the grounding is lifted.
More questions?
As always, we are here to help! Please feel free to contact us at 866-891-6614 or at Partner@RoamRight.com and one of our account managers will be happy to answer any questions you may have.
TravelSafe - Northern California Wildfire Statement
October 11, 2017
On Sunday, October 8th, evacuations were issued in northern California due to spreading wildfires. The fires continue to burn in the wine country regions of the state and it is unclear when they will be stopped. TravelSafe understands those scheduled to travel to or from this area will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.
It is important to note, don’t rush out to buy travel protection now to cover the California wildfires as TravelSafe plans do not provide coverage for an event that is foreseeable prior to the purchase of travel protection. In this case, plans purchased on or after October 8th, 2017 will not cover losses related to these wildfires.
Plans purchased on or before October 7th, 2017 may have coverage for these fires, as wildfires are considered as natural disasters in TravelSafe travel protection plans.
TravelSafe - Position Statement – Hurricane Maria
September 19, 2017
On Saturday, September 16th, Tropical Storm Maria officially formed in the Atlantic Ocean and has since grown to hurricane strength. While travel suppliers and airlines are trying to reroute flights, some delays and cancellations are inevitable. TravelSafe understands those with plans to travel to this area will have questions about their coverage, and they are encouraged to call us 24/7 with any questions.
It is important to note, don’t rush out to buy travel protection now to cover Maria as TravelSafe plans do not provide coverage for a storm that was already named prior to the purchase of travel protection. In this case, plans purchased on or after September 16th, 2017 will not cover losses related to Maria.
Plans purchased on or before September 15th, 2017 may have coverage for this storm. Following are some general guidelines regarding the various coverages available:
Trip Delay – Additional meal and accommodation expenses may be reimbursed up to the amount provided by the plan if you have left home and travel is delayed 6 hours or more due to flight delays or cancellations. The dollar amount of coverage will be based on the plan you selected. Please refer to your plan documents for complete details.
Missed Connection – All of our plans also include the missed connection benefit if your flight is delayed for 3 hours or more. This benefit can reimburse unused land and water arrangements and additional transportation to catch up to the trip. The dollar amount of coverage for Missed Connection will vary depending on the plan you purchased. For more details, please review your plan documents.
Trip Interruption – TravelSafe plans offer Trip Interruption coverage for your travel arrangements if they are disrupted due to the storm and you must leave or return later than originally scheduled. Depending on the TravelSafe plan, covered reasons to interrupt the trip can include: 12 hour or more flight delay due to weather; home, work, or accommodations at your destination made uninhabitable; or a Hurricane warning from NOAA within 24 hours of departure. Trip Interruption bases the dollar amount of coverage on the amount of trip cost you insured on the plan. To be certain that you have this protection, please review your plan documents or call TravelSafe.
Trip Cancellation – Should your flight be delayed or canceled due to Maria, TravelSafe plans can cover cancellation penalties if you are not able to travel for 12 hours or more. Based on the plan selected, TravelSafe can also cover you if your destination is officially declared uninhabitable due to the storm, if your home or work place is made uninhabitable, or if your destination is under an official Hurricane warning issued by NOAA within 24 hours of the trip. A mandatory evacuation can also be considered, if when the evacuation ends and there is less than half or less than 4 days left of your trip. The dollar amount of coverage is determined by the amount of trip cost you insured on the plan. Please read your plan documents for specific information.
This information is a general overview of coverage benefits that may apply if travel plans are impacted by the storm. The coverage available for Hurricane Maria and your trip will be based on the terms in your travel protection plan. Please refer to your plan documents to learn more or contact TravelSafe with questions. Agents are available 24/7 and happy to help.
TravelSafe - Position Statement – Terror Attack in London, England September 15th, 2017
September 19, 2017
On Friday, September 15th, an improvised explosive device exploded on a crowded subway in London, England, injuring more than 30 people. TravelSafe extends our deepest sympathies to those impacted by this tragedy. The United States has identified this as a terrorist attack. This horrific event meets the guidelines and requirements for coverage under certain TravelSafe travel protection plans.
Plans purchased on or before September 14th, 2017, may have coverage for this attack.
Any travelers currently in London and in need of assistance should please contact their plan’s 24 hour emergency assistance hotline. Representatives are available at all times to assist arranging emergency medical transportation and treatment. Clients’ safety and wellbeing is our priority.
TravelSafe understands other travel plans may be impacted by this event. Travelers currently on their trip may incur unexpected costs from delays or missed flights. Many plans offer trip delay coverage after a 6 hour delay and missed connection coverage after a 3 hour delay. Trip interruption coverage may also apply if portions of the trip cannot be completed because of the attack, or if it is necessary to return home early. Please contact TravelSafe with questions, and please always review the plan documents for details.
For those with upcoming travel plans to London, England, trip cancellation coverage due to a terrorist attack may be available. Some plans require the trip departure to be within 30 days of the attack in order for coverage to apply. To confirm whether coverage is available for your scheduled trip, please consult your plan documents or call us with your questions. Agents are available 24/7 and eager to assist you.
This information is a general overview of coverage benefits that may apply if travel plans are impacted by this terror attack. The coverage available will be based on the terms in your travel protection plan. Please refer to your plan documents to learn more or contact TravelSafe with questions. Agents are available 24/7 and happy to help.
TravelSafe - Attack in Manila, Philippines (Not Terrorism)
June 06, 2017
On Friday, June 2nd, 2017, an attacker using an assault rifle and setting a gasoline fire in a resort in Manila, Philippines, killed 37 people and injured many others. TravelSafe extends our deepest sympathies to the victims of this attack and their loved ones. The U.S. Department of State has condemned this horrible attack, but has not labeled it as an act of terrorism. This designation by the U.S. government determines whether coverage can apply for trip cancellation or trip interruption due to an act of terrorism.
Other coverage benefits can still be available for plans purchased on or before June 1st, 2017.
Any travelers currently in Manila and in need of assistance should please contact their plan’s 24 hour emergency assistance hotline. Representatives are available at all times to assist arranging emergency medical transportation and treatment. Non-medical evacuation services may also be available for travelers in danger to get to a nearby safe location. Clients’ safety and wellbeing is our priority.
TravelSafe understands other travel plans may be impacted by these events. Travelers currently on their trip may incur unexpected costs from delays or missed flights. Many plans offer trip delay coverage after a 6 hour delay and missed connection coverage after a 3 hour delay.
As this event has not been labeled an act of terrorism, trip cancellation and trip interruption benefits due to an act of terrorism do not apply. To confirm whether coverage is available for your scheduled trip, please consult your plan documents or call us with your questions. Agents are available 24/7 and eager to assist you.
This information is a general overview of coverage benefits that may apply if travel plans are impacted by this attack. The coverage available will be based on the terms in your travel protection plan. Please refer to your plan documents to learn more or contact TravelSafe with questions. Agents are available 24/7 and happy to help.
TravelSafe - Manchester Bombing Position Statement
May 24, 2017
On Monday, May 22nd, 2017, a suicide bomber attacked a crowded arena in Manchester, England, killing 22 and injuring many more. TravelSafe extends our deepest sympathies to those impacted by this tragedy. As this is considered a terrorist attack, this horrific event meets the guidelines and requirements for coverage under certain TravelSafe travel protection plans.
Plans purchased on or before May 21st, 2017, may have coverage for this attack.
Any travelers currently in Manchester and in need of assistance should please contact their plan’s 24 hour emergency assistance hot line. Representatives are available at all times to assist arranging emergency medical transportation and treatment. Clients’ safety and well being is our priority.
TravelSafe understands other travel plans may be impacted by this event. Travelers currently on their trip may incur unexpected costs from delays or missed flights. Many plans offer trip delay coverage after a 6 hour delay and missed connection coverage after a 3 hour delay. Trip interruption coverage may also apply if portions of the trip cannot be completed because of the attack, or if it is necessary to return home early. Please contact TravelSafe with questions, and please always review the plan documents for details.
For those with upcoming travel plans to Manchester, England, trip cancellation coverage due to a terrorist attack may be available. Some plans require the trip departure to be within 30 days of the attack in order for coverage to apply. To confirm whether coverage is available for your scheduled trip, please consult your plan documents or call us with your questions. Agents are available 24/7 and eager to assist you.
This information is a general overview of coverage benefits that may apply if travel plans are impacted by this terror attack. The coverage available will be based on the terms in your travel protection plan. Please refer to your plan documents to learn more or contact TravelSafe with questions. Agents are available 24/7 and happy to help.
APRIL Coverage - Tropical Storm Earl & Howard
August 3, 2016
Please be advised that Tropical Storm Earl and Howard fall within the APRIL policy terms & conditions as a weather event.
Tropical Storm Earl became a named Tropical Storm as of 12:00 PM EDT, Tue, Aug. 2, 2016. This tropical storm continues to gain strength across the Caribbean and it is expected to become a hurricane before making landfall in the next day, according to the National Hurricane Center website.
Tropical Storm Howard became a name Tropical Storm as of 08:00 AM PDT, Tue, Aug. 2, 2016.
For APRIL policies purchased prior to August 2, 2016, coverage is provided for these weather events. Please refer to the actual policy documents for more information or direct clients to contact our APRIL Assistance team.
Trip cancellation and trip interruption benefits are not payable if a natural hazard (such as a brushfire, tropical storm, or hurricane) is named on or becomes foreseen before the effective date of the policy. This guideline applies only to new policies that are effective on or after the weather event, and covering travel during such time. Additionally, coverage does not apply to new policies that cover travel after the event has passed.
Travelex - Istanbul Airport Bombing Statement of Coverage
June 29, 2016
Unfortunately in today's world, acts of terror have become more prevalent and greatly impact our daily lives. Travelex Insurance Services' protection plans do provide coverage for Terrorist Acts under some plans. A Travelex protection plan with coverage for Terrorist Acts must be purchased prior to the date when a Terrorist Act became foreseeable to be eligible for coverage.
Terrorist Act: Istanbul Airport Bombing
Date Event Became Foreseeable: June 28, 2016
Please refer to your applicable Description of Coverage for complete details regarding Terrorist Act benefits, as various Travelex plans may not offer Terrorism coverage.
IMPORTANT CONTACT INFORMATION
Plan Questions
Travelex Customer Solutions
800.228.9792
Emergency Travel Assistance*
855.892.6495 (within US & Canada)
603.328.1373 (outside US & Canada)
*Travel Assistance & Concierge Services provided by the designated provider as listed in the Description of Coverage. For a summary of the plan details on coverages, benefits, limitations and exclusions of the insurance plan, please refer to the applicable Description of Coverage and/or Group Certificate/Individual Policy. Travel Insurance is underwritten by Transamerica Casualty Insurance Company, Columbus, Ohio; NAIC # 10952. 1453406
AIG Travel Guard - Summer Olympic Games in Brazil
June 7, 2016
Numerous safety and security-related concerns exist in Brazil, and
individuals visiting for the Olympics may be exposed to such risks. Longstanding
issues, such as crime, present the most significant concern;
however, elevated levels of civil unrest such as those seen during past
international sports events held in the country are also of concern. The
government has employed more than 85,000 security forces, including
military and police personnel, to secure the event – more than double the
number deployed during the 2012 London Olympics.
The brochure for your review is some valuable information and safety/security tips regarding the upcoming Summer Olympic Games in Brazil (pdf).
AIG Travel Guard - Storm Notification
April 13, 2016
Tropical Storm Fantala became a named cyclone on Tuesday, April 12. Insurance would have to have been purchased on or before Monday, April 12 for trip cancellation or trip interruption coverage to apply. Please review the Certificate of Insurance or Policy to determine if coverage includes Natural Disaster and if hurricane coverage is in the coverage wording.
April - Istanbul Bombing Position Statement
January 13, 2016
Please be advised that this event falls within our guidelines, policy terms & conditions as a terrorist attack. Policies purchased prior to Tuesday Jan 12th 8:00 GMT may cover the event, provided other terms & conditions are complied with. As of then, this event is no longer considered unforeseen, so it is not covered under any new policies purchased after that time.
Please note:
CSA - Tropical Storm Rick
November 19, 2015
Tropical Storm Rick has developed in the eastern Pacific Ocean, well off the Mexican coast. It poses no threat to land at this time. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after November 19, 2015. Please contact CSA Travel Protection with questions.
Travelex - Paris Terrorist Attack Coverage Statement
November 17, 2015
On Friday, November 13, 2015 the shootings and bombings which occurred in Paris, France have been declared an act of terrorism by the U.S. State Department.
Travelex protection plans purchased prior to November 13, 2015 may be eligible for Terrorist Act coverage. Please refer to your applicable Description of Coverage for complete details regarding Terrorist Act benefits, as various Travelex plans may not offer Terrorism coverage. Travelex protection plans are still available to cover trips to Paris, France, but policies purchased on or after November 13, 2015 are not eligible for terrorism coverage related to this event.
The safety and security of our insured clients is of the utmost importance to us. Travelex's Travel Assistance* provider is available to assist travelers who are currently experiencing a flight cancellation, trip interruption or delay; however we advise travelers to contact their travel advisor, airline or travel supplier first, to see how they can be re-accommodated.
MH ROSS - Terrorist Attacks in Paris, France
November 17, 2015
On Friday, November 13th, 2015, multiple coordinated terrorist attacks occurred in Paris, France, claiming the lives of over 120 people and resulting in over 350 injured. The U.S. Department of State identified these as terrorist attacks, and as such, these tragic events meet the guidelines and requirements for coverage under certain MH Ross travel protection plans.
Plans purchased on or before November 12th, 2015, may have coverage for these attacks.
For travelers currently in France and in need of assistance, please have them contact the plan's 24 hour emergency assistance hotline via collect call to 603-894-4710. Representatives are available at all times to assist arranging emergency medical transportation and treatment. Clients' safety and well-being is our priority.
MH Ross understands other travel plans may be impacted by these events. Travelers currently on their trip may incur unexpected costs from delays or missed flights. MH Ross plans offer trip delay coverage after a 6 hour delay and missed connection coverage after a 3 hour delay. Trip interruption coverage may also apply if portions of the trip cannot be completed because of the attacks, or if it is necessary to return home early. Please contact MH Ross with questions, and please always review the plan documents for details.
For those with upcoming travel plans to Paris, France, trip cancellation coverage due to a terrorist attack may be available. Some plans require the trip departure to be within 30 days of the attack in order for coverage to apply. To confirm whether coverage is available for your scheduled trip, please consult your plan documents or call us with your questions. Agents are available 24/7 and eager to assist you.
This information is a general overview of coverage benefits that may apply if travel plans are impacted by these terrorist attacks. The coverage available will be based on the terms in your travel protection plan. Please refer to your plan documents to learn more or contact MH Ross with questions. Agents are available 24/7 and happy to help.
CSA - Terror Attacks in Paris
November 16, 2015
According to CNN reports, three teams of terrorists staged coordinated attacks at six locations throughout Paris late Friday (November 13th, 2015), including a concert hall, the Stade de France and at least two restaurants. At least 352 people were wounded in the attacks, 129 have lost their lives. ISIS claimed responsibility for the terror attacks.
CSA Travel Protection and Generali US Branch consider these attacks to be Terrorist Acts as defined by our policy language. Certain CSA Travel Protection plans offer coverage for some effects of a Terrorist Act, provided the requirements of the plan are met. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans purchased on or after 6:20PM EST/3:20PM PST on Friday, November 13th, 2015, please note that there is no coverage for this specific act; at that time, the attacks were no longer an “unforeseeable event" as required by the policy in order to provide coverage. Please contact CSA Travel Protection with questions.
April - Position On The Paris Attack
November 16, 2015
The tragic events in Paris, France, fall within our guidelines, policy terms & conditions as a terrorist attack. Policies purchased prior to 13 Nov, approximately 3:00 p.m. ET, may cover the event. As of then, this event is no longer considered unforeseen, so it is not covered.
Policies that include terrorist attack for trip cancellation or trip interruption may cover the event provided the covered insured & trip meet the policy provisions. The coverage typically reads:
Please refer to the actual policy when presented with coverage questions or a claim.
Please note:
Our thoughts & prayers go out to all those who have suffered in Paris & around the world.
CSA - Hurricane Kate
November 11, 2015
Hurricane Kate became the fourth hurricane of the 2015 Atlantic hurricane season early Wednesday morning while passing well north of Bermuda. The storm was centered about 400 miles northeast of Bermuda as of Wednesday morning. A few outer bands of rain may affect Bermuda Wednesday, and high surf will likely impact the island as well. Kate is no threat to the U.S. East Coast. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after November 11, 2015. Please contact CSA Travel Protection with questions.
Travel Safe - Hurricane Patricia
October 23, 2015
Hurricane Patricia is making its way to Mexico today. It is the strongest hurricane ever recorded by the U.S. National Hurricane Center. Forecasters are predicting the damages to be similar, if not worse, than those of Katrina. Over 50,000 people are currently being evacuated as Patricia makes her way to land.
While it is too late to cover travelers for Patricia, it is a good time to remember why travel insurance is important. Get our free guide on our Hurricane Warning Benefit if you haven't already! You might also like our blog post on emergency evacuation.
Travelex - Hurricane Patricia Announcement
October 22, 2015
Hurricane Patricia has been labeled as the "strongest hurricane on record" in the Atlantic and eastern North Pacific Basins by the U.S. National Hurricane Center. For travelers inquiring about a Travelex protection plan, please refer to the official statement below regarding protection plans underwritten by Transamerica Casualty Insurance Company:
Hurricane season is upon us and it may affect travel, with multiple flight cancellations, delays, and an uninhabitable destination to name a few. Some airlines may alert travelers they will waive change/cancel fees and fare differences for customers impacted by a hurricane. Other airlines are advising travelers to check the flight status before leaving for the airport.
Travelex protection plans must be purchased prior to the date when an event becomes foreseeable. Customers who purchased their plan prior to a storm may be eligible for coverage. Please refer to the appropriate Description of Coverage for information regarding plan coverage, travel assistance services and instructions on how to file a claim.
Hurricane Name and Date of the Event Became Foreseeable
Hurricane Patricia: October 22, 2015
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CSA - Hurricane Patricia
October 22, 2015
Patricia strengthened into a hurricane early Thursday morning and is forecast to make landfall along Mexico's Pacific coast on Friday as a dangerous hurricane. Damaging winds, storm surge flooding and rainfall flooding are all threats to the Mexican coast. As of 10 a.m. CDT, Patricia was located about 240 miles south-southwest of Lazaro Cardenas, Mexico and 285 miles south of Manzanillo, Mexico. The storm is rapidly strengthening and is likely to become a major hurricane later Thursday, with maximum sustained winds of 111 mph or higher. A hurricane warning is in effect along the Pacific coast of Mexico from Cabo Corrientes to Punta San Telmo. Hurricane watches and tropical storm warnings are in effect east of Punta San Telmo to Lazaro Cardenas as well as north of Cabo Corrientes to San Blas, including the Puerta Vallarta area. A tropical storm watch is posted from east of Lazaro Cardenas to Tecpan De Galeana. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after October 22, 2015. Please contact CSA Travel Protection with questions.
CSA - Hurricane Olaf
October 20, 2015
Olaf strengthened to Hurricane status on Sunday, and is currently a powerful Category 4 hurricane located approximately 1,115 miles east-southeast of the Big Island, or 1,325 miles east-southeast of Honolulu, as of late Tuesday morning. Olaf is moving steadily to the west-northwest and should curl more to the north with time. Some slight additional strengthening is possible during the next day or so, but this hurricane is not a direct threat to Hawaii or any other land areas. However, high surf generated by Olaf is expected to affect Hawaii during the second half of this week. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after October 18, 2015. Please contact CSA Travel Protection with questions.
CSA - Hurricane Oho
October 7, 2015
Oho strengthened to a hurricane on Tuesday. As of this morning, the center of Hurricane Oho was located about 645 miles east-northeast of Hilo, Hawaii, moving toward the north-northeast near 35 mph. Maximum sustained winds were near 105 mph with higher gusts. Oho is expected to continue accelerating toward the north-northeast during the next couple of days, though it is predicted to lose strength after the next 24 hours. On its forecasted track, the storm could arrive at the coast of the Northwest U.S. and Canada as an extra-tropical storm on Friday. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after October 6, 2015. Please contact CSA Travel Protection with questions.
CSA - Tropical Storm Niala
September 28, 2015
Tropical Storm Niala formed on Friday in the Pacific Ocean. Downgraded to a tropical depression, Niala was located several hundred miles south-southwest of Hilo, Hawaii, as of Monday. Niala is expected to degenerate into a remnant low soon as it continues to move to the west-southwest. Although Niala has tracked well south of Hawaii, moisture from the system has helped to enhance rainfall on the Big Island. Moisture and high surf from Niala will decrease on Monday in Hawaii. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after September 25, 2015. Please contact CSA Travel Protection with questions.
CSA - Tropical Storm Marty
September 28, 2015
Tropical Storm Marty formed Saturday night in the Pacific Ocean. The storm was located about 215 miles west-southwest of Acapulco, Mexico, as of Monday morning. Marty is expected to slowly move to the northeast toward the southern coast of Mexico. Even though the center may never make landfall, heavy rainfall is still likely through Thursday over portions of Guerrero and surrounding areas as Marty approaches with 6 to 12 inches of rain possible. The rainfall could result in life-threatening flash flooding and mudslides. A tropical storm warning has been issued for a portion of the Mexico coast from Tecpan de Galeana to Lazaro Cardenas. A tropical storm watch is also in place from Acapulco to east of Tecpan de Galeana and from west of Lazaro Cardenas to Punta San Telmo. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after September 27, 2015. Please contact CSA Travel Protection with questions.
CSA - Tropical Storm Ida
September 21, 2015
Tropical Storm Ida was named Friday night and is located more than 1,000 miles east of the northern Leeward Islands as of Monday morning. Ida is moving to the north-northwest over open waters and is expected to become nearly stationary by midweek. Ida may become a hurricane by the weekend, but is not a threat to land over the next five days. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after September 19, 2015. Please contact CSA Travel Protection with questions.
CSA - Tropical Storm Hilda
August 6, 2015
Hilda was upgraded to a tropical storm this morning, and is located about 1,630 miles west-southwest of the southern tip of Mexico's Baja Peninsula. The storm is expected to continue strengthening as it moves west and could approach hurricane status this weekend. Tropical Storm Hilda is expected to remain out over open water over the next five days, eventually turning more towards the northwest. Later next week, the system could affect portions of Hawaii, if it continues on the currently projected path. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after August 6, 2015. Please contact CSA Travel Protection with questions.
CSA - Hurricane Guillermo
July 31, 2015
Guillermo strengthened into a hurricane early Friday, and is located about 1,500 miles east-southeast of Hilo, Hawaii. Additional strengthening is expected, and Guillermo may become a major hurricane (Category 3 or higher). For the next five days Guillermo is forecast to stay over open waters as it moves to the west-northwest in the general direction of Hawaii. It's too early to speculate on whether this system will eventually have any impact on the Hawaiian Islands. If there are any impacts, it would not be until the middle or late portion of next week. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after July 31, 2015. Please contact CSA Travel Protection with questions.
CSA - Hurricane Dolores
July 14, 2015
Tropical Storm Dolores formed on Sunday, and strengthened into a hurricane Monday afternoon. It is expected to become a major hurricane (Category 3 or higher on the Saffir-Simpson hurricane wind scale) in the next day or so. Hurricane Dolores is currently located about 250 miles southwest of Cabo Corrientes, Mexico, and continues to move west-northwest at 5 to 10 mph. Dolores is expected to continue to track west-northwest, pulling away from the southwest coast of Mexico. The storm should pass well south of Los Cabos and the southern Baja peninsula. High surf, rip currents, and an occasional rainband can be expected along southwest Mexican coast and the southern Baja peninsula. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after July 14, 2015. Please contact CSA Travel Protection with questions.
CSA - Tropical Storm Enrique
July 14, 2015
Tropical Storm Enrique became the eastern Pacific's fifth named storm early Monday morning and is currently located over 1,000 miles west-southwest of Cabo San Lucas, Mexico. Enrique is expected to continue tracking to the west-northwest over the next couple of days and weaken. Enrique is no threat to land. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after July 13, 2015. Please contact CSA Travel Protection with questions.
CSA - Tropical Storm Claudette
July 14, 2015
Tropical Storm Claudette became the third named storm of the Atlantic hurricane season just after midday Monday, about 500 miles east-northeast of Cape Hatteras, North Carolina. Claudette will move northeast, eventually becoming a post-tropical cyclone before reaching Newfoundland on Wednesday. Claudette poses no threat to the U.S., and may only bring some showers and gusty winds to eastern Nova Scotia and Newfoundland late Tuesday into Wednesday. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after July 13, 2015. Please contact CSA Travel Protection with questions.
CSA - Tropical Storm Bill
June 16, 2015
Tropical Storm Bill made landfall along the Texas coast on Matagorda Island at 11:45 a.m. CDT Tuesday, with top sustained winds of 60 mph. Matagorda Island is located between Houston and Corpus Christi. Although Bill has made landfall, impacts will continue from the storm and its remnants throughout this week. The most serious impact from Bill is expected to be torrential rain and additional flash flooding/river flooding for parts of Texas, Oklahoma, Arkansas and Missouri. Gusty winds to tropical storm-force, coastal flooding, rip currents and isolated tornadoes are also threats. Coastal flooding and wind gusts of 50 mph or greater have already been reported along parts of the Upper Texas coast. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after June 16, 2015. Please contact CSA Travel Protection with questions.
CSA - Hurricane Blanca
June 3, 2015
Blanca strengthened to a hurricane yesterday, and is currently a Category 4 located about 400 miles off the coast of the Mexican Riviera. Blanca could reach Category 5 status (winds of 157 mph or greater) by Thursday, and could weaken over cooler waters over the weekend. There is increasing confidence that the storm will track toward southern Baja California. If Blanca directly impacts the southern Baja peninsula, it would likely do so sometime Sunday. Those in the southern Baja peninsula, including Los Cabos, should closely monitor the progress of Blanca. High surf and swells generated from Blanca - and leftover from Andres - will affect the Mexican Riviera and southern Baja coast. Dangerous rip currents are likely. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after Tuesday, June 2, 2015. Please contact CSA Travel Protection with questions.
Tin Leg - Tropical Storm Blanca
June 2, 2015
On Monday, June 1st, Tropical Storm Blanca became the second named storm of the 2015 Eastern Pacific Hurricane Season.
As of June 1st, Tropical Storm Blanca is no longer considered an unforeseen event. Coverage related to Tropical Storm Blanca is not available for Tin Leg policies purchased after this date. All Tin Leg policies purchased prior to June 1st offer Trip Cancellation and Trip Interruption coverage for Hurricane and Weather.
In order for an event to be covered under Tin Leg policies, it must meet the following requirements:
CSA - Hurricane Andres
June 1, 2015
Andres strengthened to become the 2015 Pacific Hurricane Season's first major hurricane on Sunday, reaching a Category 4 by Sunday evening. Maximum sustained winds speeds peaked at 145 mph and Andres is now weakening. The storm is expected to degenerate by Thursday or Friday as it moves northwest well away from land. Some high surf and swells will continue to affect the west coast of the Baja California peninsula, leading to dangerous rip currents. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after Sunday, May 31, 2015. Please contact CSA Travel Protection with questions.
CSA - Tropical Storm Blanca
June 1, 2015
Today, Tropical Storm Blanca became the eastern Pacific basin's second tropical storm of the 2015 Pacific Hurricane Season. Currently about 300 miles off the coast of the Mexican Riviera, Blanca is expected to strengthen to a hurricane on Tuesday, and could become a major hurricane late this week. It is too early to predict if Blanca will affect the Baja California peninsula. If it does, it would be no sooner than this weekend. Customers are strongly encouraged to read their Description of Coverage or Insurance Policy for details regarding their available coverage. For plans that do offer coverage for adverse weather and natural disasters, please note that there is no coverage for this specific storm under any plans purchased on or after June, 1, 2015. Please contact CSA Travel Protection with questions.